Privacy Policy

Last updated: November 12, 2026

This Privacy Policy explains how Clean Team Plumbing (“Clean Team,” “we,” “us”) handles personal information collected through cleanteamplumbing.com (the “Site”), by phone, and when we provide plumbing services. By using the Site you agree to this policy.

Information we collect

Information you give us

• Estimate and contact requests: name, phone number, email address, city or ZIP code, details about your home and plumbing, your preferred call time, and anything you type in the message box.
• Communications: calls, emails, texts and photos you send us.
• Service records: your service address, the work performed, estimates, invoices and warranty information.

Information collected automatically

• Technical data: IP address, browser and device type, pages viewed and the page you submitted a form from, collected by our hosting provider for security and reliability.
• Cookies and similar technologies: see “Cookies and tracking” below.

We do not knowingly collect sensitive personal information, and we do not collect payment card numbers through the Site.

How we use information

• To respond to your request, schedule inspections and provide estimates and plumbing services.
• To contact you by phone, email or (if you agree) text message about your request, appointment or service.
• To issue invoices, honor warranties, and keep records required by law and by the Texas State Board of Plumbing Examiners.
• To operate, secure and improve the Site, and, with your consent, to measure visits and the performance of our advertising.
• To comply with legal obligations and protect our rights.

How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising without your consent. We share information only with:

• Service providers that help us run our business, such as website hosting (Vercel), email delivery, scheduling, and, if you accept cookies, analytics and advertising platforms (such as Google and Meta). They may use the information only to provide services to us.
• Permit and inspection authorities when a permit is required for your job.
• Legal and safety: when required by law, subpoena or regulator, or to protect people or property.
• Business transfers: if our business is sold or merged, subject to this policy.

Cookies and tracking

Essential storage remembers choices you make on the Site, such as accessibility settings and your cookie choice. These are stored only on your device.

Analytics and advertising cookies (for example Google Analytics, Google Tag Manager, Meta Pixel or Microsoft Clarity) load only if you click “Accept” in our cookie banner. They help us understand how visitors use the Site and how our ads perform. You can change your choice at any time using “Cookie settings” in the footer, block cookies in your browser, or use tools such as the Google Analytics opt-out. We honor Global Privacy Control signals as a request to opt out of advertising cookies where required by law.

Maps on our location pages are provided by Google Maps, which may set its own cookies under Google’s Privacy Policy.

Phone calls and text messages

If you submit a request, we may call or email you about it. We send text messages only if you check the box agreeing to texts. Texts relate to your estimate, appointment and service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to texts is not a condition of any purchase. We do not share your phone number or text consent with third parties for their marketing.

How long we keep information

We keep estimate requests and customer records for as long as needed to provide service, honor warranties, resolve disputes and meet legal, tax and licensing record-keeping requirements, and then delete or de-identify them.

Security

We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, including under the Texas Data Privacy and Security Act where it applies, you may have the right to:

• Know and access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information, subject to legal record-keeping requirements.
• Receive a copy of your information in a portable format.
• Opt out of targeted advertising, the sale of personal data and profiling. (We do not sell personal data.)
• Appeal our decision on your request by replying to our response.

To make a request, email brad@cleanteamplumbing.com or call (832) 583-3869. We will verify your identity and respond within the time required by law. We will not discriminate against you for exercising your rights.

Children’s privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Links to other sites

The Site links to other websites, such as social media and Google Maps. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy from time to time. The “Last updated” date shows when it last changed. Material changes will be posted on this page.

Contact us

See also our Terms of Use and Accessibility Statement.